 | Discovering the Soul of Service By Berry Leonard L. Format: Hardcover Publisher: Free Press Publication Date: 1/31/1999
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 | The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs By Price Bill, Jaffe David Format: Compact Disc Publisher: Brilliance Audio Publication Date: 3/31/2008
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 | The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs By Price Bill, Jaffe David Format: Hardcover Publisher: Jossey-Bass Publication Date: 3/31/2008
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 | The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs By Price Bill, Jaffe David Format: MP3 CD Publisher: Brilliance Audio Publication Date: 3/31/2008
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 | The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, & Control Costs By Price Bill, Jaffe David Format: MP3 CD Publisher: Brilliance Corporation Publication Date: 3/31/2008
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 | Excellence Every Day: Make the Daily Choice -- Inspire Your Employees and Amaze Your Customers By Arussy Lior Format: Hardcover Publisher: Cyberage Books Publication Date: 6/30/2008
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 | Taming the Search-And-Switch Customer: Earning Customer Loyalty in a Compulsion-To-Compare World By Griffin Jill Format: Hardcover Publisher: Jossey-Bass Publication Date: 3/31/2009
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 | Dear Customer Services: Letters from the World's Most Troublesome Shopper By Ravenscroft Terry Format: Paperback Publisher: Michael O'Mara Books Publication Date: 5/31/2009
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 | The Customer Signs Your Paycheck By Cooper Frank Format: Paperback Publisher: McGraw-Hill Publication Date: 9/30/2009
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 | One Minute Service: Keys to Providing Great Service Like Disney World By Loeffler Bruce Format: Hardcover Publisher: DC Press Publication Date: 9/30/2009
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