Practical It Service Management

Practical IT Service Management is a concise guide to implementing a professional technical service management structure in your organisation based on the inter...national best practice framework, ITIL (IT Infrastructure Library). This framework is globally the most widely accepted approach to technical service management, and is developed based on input from several public and private sector organisations. This beginner's book explains the basics of ITIL Version-3 and its implementation interpretation in an easy, self-study manner for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained in a concise manner with very few answers extending beyond a page. Practical and real-life examples with a little bit of humour are used throughout. This self-help book is designed to be a small stepping stone to the official books on ITIL published by OGC. ITIL is a Registered Trademark of OGC (Office of Government Commerce, British Government, UK).Detailed info »« Brief info