Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas with CDROM

Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study. Value Stream ...Management for the Lean Office provides organizations with a complete system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this books details methods for identifying the administrative activities that need improvement. To address these areas, it offers an eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.Detailed info »« Brief info