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| Publisher: | Special Interests Publishing |
| Publication Date: | 9/30/2004 |
| ISBN: | 9781888983302 |
| EAN: | 1888983302 |
| Paperback: | 256 pages |
| Language: | English |
| Edition Number: | 6 |
| Physical Info: | 5.58 x 0.64 x 8.50 inches, (0.80 lbs) |
| Categories: | Sales & Selling - Techniques | Customer Service |
| Dewey: | 658.812 |
| LCCN: | 2004095179 |